Your privacy matters to us. This Privacy Policy explains exactly what information 365 juan collects when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. Please read this page carefully before registering or using any part of our service.
When you register for an account on 365 juan, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued identification document as part of our Know Your Customer (KYC) verification process, which is required under Philippine gaming regulations. When you make deposits or request withdrawals, we collect payment-related information such as your GCash number, bank account details, or other payment method identifiers — though we never store full card numbers on our servers. As you use the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. We may also collect information about the games you play, the bets you place, and the frequency and duration of your sessions in order to monitor for responsible gaming indicators. If you contact our support team, we retain records of those communications — including chat transcripts and email exchanges — to help us resolve disputes and improve our service. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.
The primary reason we collect your personal information is to create and manage your player account, process your transactions, and deliver the gaming services you have signed up for on the 365 juan platform. We use your identity and payment data to verify that you meet the eligibility requirements for online gaming in the Philippines and to comply with our anti-money laundering obligations under Philippine law. Your contact details — email address and mobile number — are used to send you account notifications, transaction confirmations, security alerts, and, where you have opted in, promotional communications about bonuses and new features on the platform. Session and behavioural data is used internally to improve the platform experience, identify technical issues, and monitor for signs of problem gambling so that we can offer timely support through our responsible gaming tools. We may use aggregated, anonymised data for statistical analysis and business planning purposes — this data cannot be used to identify you individually. If you have consented to marketing communications, we may use your contact details to send you relevant offers; you can withdraw this consent at any time by updating your account preferences or contacting our support team. We will never use your personal data for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent.
365 juan does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product we profit from. We do share certain data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. Where required by Philippine law or by a valid order from a regulatory authority such as PAGCOR, we may disclose your personal information to the relevant government body or law enforcement agency. In the event that 365 juan undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share data with our licensed game content providers to the extent necessary to deliver the games you play, but these providers are not permitted to use your data for any purpose beyond service delivery. All third parties with whom we share data are required to maintain appropriate technical and organisational security measures consistent with the standards set out in the Data Privacy Act of 2012. If you would like a list of the categories of third parties with whom your data may be shared, you may request this by contacting our support team.
365 juan uses cookies and similar tracking technologies — including local storage and session tokens — to keep you logged in, remember your preferences, and ensure the platform functions correctly across your devices. Essential cookies are strictly necessary for the platform to operate and cannot be disabled; these include session authentication cookies, security tokens, and load-balancing identifiers that ensure your connection is routed correctly. We also use functional cookies that remember your language preferences, display settings, and recently visited sections of the platform so that your experience feels consistent each time you return. Analytics cookies help us understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions typically last — so that we can make informed improvements to the user experience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may prevent certain features of the platform from working correctly. For more detailed information about the specific cookies we use and their retention periods, please contact our support team.
As a data subject under the Data Privacy Act of 2012 of the Philippines, you have a number of important rights in relation to the personal information that 365 juan holds about you. You have the right to access a copy of the personal data we hold about you at any time by submitting a written request to our support team, and we will respond within a reasonable timeframe as required by law. You have the right to request the correction of any inaccurate or incomplete personal data — for example, if your registered address or contact number has changed, you can update this directly in your account settings or by contacting support. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine gaming and anti-money laundering regulations. You have the right to object to the processing of your personal data for direct marketing purposes, and you can withdraw your consent to receive promotional communications at any time without affecting the lawfulness of processing carried out before your withdrawal. You also have the right to data portability — meaning you can request a copy of your personal data in a structured, commonly used format — and the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. To exercise any of these rights, please contact our support team with your full name, registered email address, and a clear description of your request.
365 juan takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations and regular data protection training. We conduct regular security assessments and vulnerability testing of our platform infrastructure to identify and address potential weaknesses before they can be exploited. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 365 juan account and to enable any additional security features available in your account settings. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so that we can take protective action on your behalf.
365 juan reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer, and the most current version will always be available on this page with the date of the last revision clearly displayed. When we make material changes — particularly those that affect how we collect, use, or share your personal data — we will notify registered players via email or an in-platform notification at least seven days before the changes take effect, giving you time to review the updated policy before it applies to you. Your continued use of the 365 juan platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request the closure of your account and the deletion of your personal data, subject to our legal retention obligations. We encourage all players to review this page periodically so that they remain informed about how their personal information is being handled. This Privacy Policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012 and its implementing rules and regulations. Any questions or concerns about this policy or our data practices should be directed to our support team at [email protected].
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